IT Outsourcing Service (ITOS)

Overview
The ITOS agreement is part of the comprehensive support package provided by ITSP. IT is a cost-effective way to employ regular, consistent support for all your IT systems without having to go to the expense of employing a full-time technician. You are guaranteed a monthly support visit from your assigned technician who will ensure your systems are all running smoothly.

Package Elements
Monthly visits from your assigned technician.
The services supplied will include the support of application software, installation of new hardware and software, testing back-up systems, restoration of data, consultancy in the further development and usage of your IT systems, general house-keeping and trouble-shooting.
During ITOS visits ITSP will also address any ongoing problems or issues as they arise. The duration of on-site visits will be mutually agreed after consultation and can be reviewed in month six. There is a minimum requirement of 1.5 hours on-site per month.

Response Times
Your assigned technician will arrange visit dates in advance

Pre-requisites
None

Costs
The on-site visits will be prepaid and therefore qualify for our reduced ITOS rate. Any other non-emergency call-outs or ad hoc work will also be charged at the reduced rate. The cost is calculated on the duration of the monthly visits.