Remote Server Support

Overview

This is our entry level support service that provides rapid remote support for corporate servers. Most business critical facilities are hosted on servers e.g. file storage, email, databases and when one of these fails it affects all users and often leads to an interruption of business.

ITSP Remote Server Support ensures server problems are resolved quickly so business can continue. Most problems can be resolved remotely but where an onsite visit is required an engineer will respond within a pre-defined period to deal with the fault. The time the engineer spends onsite will be charged at the standard callout rate.

Package Elements

• Remote incident resolution for servers
• On site support at standard hourly rate
• Support for Windows, Linux, Apple Mac

Response Times

Pre-requisites

In order to deliver this service it is necessary for us to set up a secure link between the customer’s network and our support centre. This can be best achieved using a Virtual Private Network (VPN).

Costs

Remote Server Support is charged as an annual fee payable in advance. The exact amount is dependent on the number of servers covered and the complexity of the client’s network. If an onsite visit is required to resolve and issue this will be charged at ITSP’s standard callout rate.

Let us provide remote support for your servers
Pick up the 'phone and call us today (01223) 850 800