IT Support

ITSP’s support services are tailored to individual requirements ensuring accessibility for all combinations of technical need and budget.

In addition to supplying a collection of reliable, cost effective services, ITSP work in partnership with their clients in order to help them achieve their goals through the effective use of IT. We specialise in maintenance and support and offer regular on-site visits, impartial consultation and effective application support.

Our support is available in three basic types:

Onsite Support Agreements

 

Standard Support Agreements


Suitable for organisations that like to have an engineer onsite to deal with technical problems. This is the standard support package offered and can be tailored to your individual business. Click for more details.

Remote Support Agreements


When you dont want to commit to an onsite agreement we can offer a telphone and remote support service. With this service we can, with your agreement, take control of your desktop screen and work with you to resolve problems directly. Click for more details.

Pay As You Go Support


When an annual agreement is not suitable we offer Pay as You Go support. With this service you get the same high level of technical help but you have to take pot luck with the reponse times. In most cases you will get help within a few hours but in busy times our annual support customers will come first. If you can live with some delay then this is the service for you. Click for more details.

Pre-Booked Onsite Visits


Visits can be arranged to give you a regular technician onsite to deal with any IT problem or queries, just as an in house IT technician would do. Click for more details.

Free System Audit


Our free system audit will help highlight the areas which need the most attention and you, the client, decide how much of your system we support. This could range from critical systems only to fully comprehensive cover.

Let us take care of your computer and network support issues. Pick up the ‘phone and call us today (01223) 850 800